At Ostaa, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please review our Refund and Returns Policy below:
1. Return & Exchange Period:
You may initiate a return or exchange within 6 days of receiving your order.
2. Hassle-Free Returns with Free Return Shipping:
We offer hassle-free returns with free return shipping for eligible orders.
3. How to Initiate a Return:
To initiate a return or exchange, please email us at care@ostaa.in with the following:
Product opening video demonstrating the condition of the product without any cuts or pauses.
Reason for return or exchange.
Our team will review your request and provide further instructions. Please ensure that the product is packed in its original packaging for return.
4. Return Eligibility:
To be eligible for a return, the product must be accompanied by a product opening video demonstrating its condition without any cuts or pauses.
5. Refund Process:
Once your return is received and inspected, we will initiate the refund process. Refunds are typically processed within 7 business days after the returned product is received.
6. Return Shipping:
Return shipping for eligible orders is free of charge.
7. Customer Responsibility:
It is the customer’s responsibility to ensure that the returned product is securely packaged to prevent damage during transit. The customer must also ensure that the product opening video meets the required criteria for return eligibility.
8. Cancellation Policy:
Orders may be canceled within 24 hours of purchase. Please contact us immediately at care@ostaa.in if you wish to cancel your order.
9. Questions and Assistance:
If you have any questions or require assistance with your return or refund, please do not hesitate to contact our customer care team at care@ostaa.in.
We are committed to ensuring your satisfaction with every purchase from Ostaa. Thank you for shopping with us!
