Thank you for shopping at Ostaa! We are committed to providing you with a seamless shopping experience, including efficient shipping and delivery services. Please review our Shipping Policy below:
1. Order Processing Time:
Orders are typically processed within 1 business day of receipt, excluding weekends and holidays.
2. Order Delivery Time:
Once processed, orders are delivered within 3-5 business days, depending on the shipping destination.
3. Shipping Fees:
We offer free shipping on all orders placed through our website.
4. Tracking Your Order:
Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this tracking information to monitor the status and location of your package. You can also track your order from here.
5. Address Accuracy:
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
6. Delivery Issues:
In the event of any delivery issues, such as delays or non-delivery, please contact our customer care team at care@ostaa.in or call +91 919 841 4952. We will work with our shipping partners to resolve the issue promptly.
7. Lost or Damaged Packages:
If your package is lost or damaged during transit, please contact us immediately. We will initiate an investigation with the shipping carrier and may offer a replacement or refund based on the outcome of the investigation.
8. Returns and Exchanges:
For information on returns and exchanges, please refer to our Returns Policy page on our website.
9. Changes to Shipping Policy:
We reserve the right to update or modify our Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns about our Shipping Policy, please contact us at care@ostaa.in. Thank you for choosing Ostaa for your shopping needs!